When you place an order online through our wholesale portal, you will If you are located in-state then you can contact us directly to make arrangements for local 3.5% delivery.
Delivery and Shipping Time
DUE TO COVID WE ARE EXPIERCING UP TO A 2-3 WEEK TURN AROUND TIME FOR ORDERS. SORRY FOR THE INCONVIENCE.
Most orders generally ship within 8-10 business days. If you are located in-state then you can contact us directly to make arrangements for local delivery. Please be aware all local deliveries are subject to a delivery charge and are based on our own delivery schedule. Some of our products are made to order, and therefore may delay processing time if included in your order.
Orders are subject to verification and approval before shipping and may take up to 48 hours to process. After you've placed an order online, you'll receive an email confirmation with your order number and copy of your purchase order. As soon as your order is processed and fulfilled you'll receive a shipping confirmation email with tracking information.
Please note that we do not ship on Saturdays, Sundays or holidays. Unfortunately, Desert Gatherings® cannot be held responsible for conditions beyond our control, such as severe weather or shipping service interruptions.
Return and Exchange Policy
We are happy to return or exchange any Desert Gatherings® product in like-new condition within 15 days from the purchase date.
We do not offer returns on LIVE cactus products, unless products are received damaged. You are responsible for the cost of return shipping. Exchange items will be shipped to you at no additional cost.
lease note that refunds will take up to 5-10 business days to process.
We're happy to help. Email us at firstname.lastname@example.org or give us a call at 480.961.0175.