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Shipping Information

Shipping Overview

When you place an order online through our wholesale portal, you will  If you are located in-state then you can contact us directly to make arrangements for local delivery. Please be aware all local deliveries are subject to a delivery charge and are based on our own delivery schedule. Some of our products are made to order, and therefore may delay processing time if included in your order.

 

Delivery Time

Most orders generally ship within 5-7 business days. If you are located in-state then you can contact us directly to make arrangements for local delivery. Please be aware all local deliveries are subject to a delivery charge and are based on our own delivery schedule. Some of our products are made to order, and therefore may delay processing time if included in your order.

 

Processing

Orders are subject to verification and approval before shipping and may take up to 48 hours to process. After you've placed an order online, you'll receive an email confirmation with your order number and copy of your purchase order. As soon as your order is processed and fulfilled you'll receive a shipping confirmation email with tracking information. 

Please note that we do not ship on Saturdays, Sundays or holidays. Orders placed on Friday, Saturday or Sunday will ship the following Monday. We will do everything possible to ensure your order arrives in a timely manner. Unfortunately, Desert Gatherings® cannot be held responsible for conditions beyond our control, such as severe weather or shipping service interruptions.

 

 Return and Exchange Policy

We are happy to return or exchange any Desert Gatherings® product in like-new condition within 15 days from the purchase date. We will refund your credit card for the purchase price, less shipping, once we receive your return package. You are responsible for the cost of return shipping. Exchange items will be shipped to you at no additional cost.

All sale items are final sale and may not be returned or exchanged. Products purchased through our website can be returned or exchanged at our Chandler warehouse location. Please note that refunds will take up to 5-10 business days to process.

 

Have Questions?

We're happy to help. Email us at info@desertgatherings.com or give us a call at 480.961.0175.

Register for a wholesale account today ➔